10% OFF SITEWIDE WITH CODE: XOXO. CURRENT PROCESSING TIMES FOR ALL ORDERS IS 3-5 BUSINESS DAYS. SHIPPING DELAYS MAY OCCUR .
0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
      Total

      Repairs, Returns and Exchanged 

      We accept exchanges and returns within 3 weeks of purchase on unused items. You are responsible for shipping costs to exchange or return an item. 

      Please email us at xohanalei@gmail.com to begin your return/exchange process. 

      Sale items are final sale.

      We stand by the quality of our jewelry.

      If you have any issues with your jewelry please email us: xohanalei@gmail.com

      If you need a repair or need to replace a charm also email us. 

      Standard shipping rates may apply. Once we receive your rework, it can take up to 1 week to process.

      If we’ve made a mistake on your order, please let us know! We’ll fix it for you right away and send you a return label.

      We understand that every situation is different. These are our general policies, but we handle everything on a case-by-case basis. If your issue is not addressed here, no worries! We want to help you with whatever you need. Just email us at: xohanalei@gmail.com and we will respond as soon as possible.