PLEASE ALLOW 3-5 BUSINESS DAYS FOR YOUR ORDER TO SHIP OUT. INCLUDES EXPRESS SHIPMENTS. Click for more info
Free standard shipping on orders over $50. Free priority shipping on orders over $200
TEXT: SAVE10XO TO: 81493 For 10% off your order. Excludes Vintage + Fine
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      Returns and Exchanges:

      Please email us at xohanalei@gmail.com to begin your return/exchange process. 

      RETURNS ARE SIMPLE.

      EMAIL US WITHIN 14 DAYS OF RECEIVING YOUR ORDER TO INITIATE A RETURN OR EXCHANGE.

      PLEASE INCLUDE ORDER# AND REASON FOR RETURN/EXCHANGE IN YOUR EMAIL.

      PLEASE ALLOW 1-3 BUSINESS DAYS FOR YOUR RETURN TO BE APPROVED. 

      YOU ARE RESPONSIBLE FOR SHIPPING COSTS.

      RETURNS MUST ARRIVE AT OUR P.O BOX WITHIN 10 BUSINESS DAYS OF APPROVAL OF RETURN OR EXCHANGE. 

      YOU MAY SEND IN YOUR RETURN WITH A TRUSTED COURIER SERVICE TO OUR RETURN ADDRESS. WE DO SUGGEST TO ENSURE YOU RECEIVE A TRACKING NUMBER/INSURANCE AS WE ARE NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES.

      ALL RETURNS ARE SUBJECT TO INSPECTION AND WE DO HAVE THE RIGHT TO REFUSE YOUR REFUND IF YOUR RETURN DOES NOT MEET ANY OF THE ABOVE REQUIREMENTS.

      Sale items are final sale.

       

      REPAIRS

      We stand by the quality of our jewelry.

      If you have any issues with your jewelry please email us: xohanalei@gmail.com

      If you need a repair or need to replace a charm also email us for info and pricing.

      YOU ARE RESPONSIBLE FOR SHIPPING COSTS FOR REPAIRS UNLESS IT HAS BEEN LESS THAN 60 DAYS. 

      We understand that every situation is different. These are our general policies, but we handle everything on a case-by-case basis. If your issue is not addressed here, no worries! We want to help you with whatever you need. Just email us at: xohanalei@gmail.com and we will respond as soon as possible.