OUR PRODUCT POLICY

Repairs, Returns and Exchanged 

We accept exchanges and returns within 30 days of purchase on unused items.

Please email us at xohanalei@gmail.com to begin your return/exchange process. 

Sale items are final sale.

We stand by the quality of our jewelry and we're happy to repair or rework your piece at any time.

If you have any issues with your jewelry please email us: xohanalei@gmail.com

If you need a repair or need to replace a charm also email us. 

Standard shipping rates may apply. Once we receive your rework, it can take up to 1 week to process.

If we’ve made a mistake on your order, please let us know! We’ll fix it for you right away and send you a return label.

If your piece is in need of a rework within the first 3 months of delivery, let us know and we will fix it for free.

We understand that every situation is different. These are our general policies, but we handle everything on a case-by-case basis. If your issue is not addressed here, no worries! We want to help you with whatever you need. Just email us at: xohanalei@gmail.com and we will respond as soon as possible. 

*At this time, our system only allows us to create return labels for US shipping addresses. We cannot provide international return labels at this time.