Repairs, Returns and Exchanged
We accept exchanges and returns within 3 weeks of purchase on unused items. You are responsible for shipping costs to exchange or return an item.
Please email us at email@example.com to begin your return/exchange process.
Sale items are final sale.
We stand by the quality of our jewelry.
If you have any issues with your jewelry please email us: firstname.lastname@example.org
If you need a repair or need to replace a charm also email us.
Standard shipping rates may apply. Once we receive your rework, it can take up to 1 week to process.
If we’ve made a mistake on your order, please let us know! We’ll fix it for you right away and send you a return label.
We understand that every situation is different. These are our general policies, but we handle everything on a case-by-case basis. If your issue is not addressed here, no worries! We want to help you with whatever you need. Just email us at: email@example.com and we will respond as soon as possible.