FAQ our materials

Our Materials FAQ

Is your jewelry high quality?

Yes we strive to bring you the best possible quality jewelry at the best price. We use only the highest quality materials in our designs and source all of our materials in the U.S or Europe. Plus all of our jewelry is hypoallergenic, sensitive skin approved and we have a quality guarantee. 

About our materials:

Labeled with "Waterproof" sticker.

-14k Gold Filled: The best best option after solid gold for quality and durability. It is hypoallergenic, waterproof , and tarnish resistant. 

• It will not flake off and should not turn your skin green.
• It offers a great option for people with sensitive skin.
• We only use the BEST USA MADE 14k gold filled components and stand behind our product’s quality.
• Gold filled jewelry can stay beautiful for a very, very long time, especially with the right care.

-Gold Vermeil: 925 sterling silver with a layer of real gold over it. Gold vermeil is water resistant but not waterproof. It is also great for sensitive skin. Gold vermeil is superior to plated jewelry as it has a much thicker amount of real gold opposed to gold plated jewelry. Our gold vermeil has 2.5 micron thick layer of real gold making it durable and great quality!

- 14k Sold Gold will last a lifetime. 

What is Gold filled jewelry?

It’s actually multiple layers of solid 14k gold pressure bonded with extreme heat over a core of high quality jeweler’s brass. It results in a durable, high quality material that is hypoallergenic, waterproof and tarnish proof. 

What is the difference between gold filled and gold plating?

• Gold filled is hypoallergenic, durable, long lasting and is has a much higher gold content than gold plating.
• Gold filled jewelry has at least 5% of real gold whereas plating has no regulation of how much gold is required. 
• The process of gold filled jewelry is strictly regulated with standards that must be met, whereas with plated jewelry, you can’t know how thick the plating layer is or what quality level you’re getting.

 

Can my jewelry get wet?

-Our gold filled and solid gold pieces can get wet. Water won’t cause tarnish and none of the metals we use rust. You need to make sure your pieces are well-dried after getting wet. If you go in a pool or ocean make sure to rinse with fresh water after.

 

How do I care for my gold filled jewelry? 

 

-Store in an airtight container such as a ziplock bag when you aren't wearing the pieces.

-Do not store in the bathroom or where there is excess moisture.

-Keep your pieces away from perfumes, makeup, sunscreen and any other harsh chemicals.

-Buff with a soft cloth to clean or use dish soap and an old toothbrush to clean every month or so or if exposed to harsh products or chemicals.  

- All jewelry comes with a care card.

 

How long does it take for my order to ship?

Please note most of our jewelry is handmade to order.

Please allow 3-5 business days (not including weekends and holidays) for our normal line and vintage pieces to ship. 

PLEASE ALLOW 5-7 Days For FINE Jewelry (solid gold) to ship. Not including weekends and holidays. 

Do you offer returns?

Yes! We offer easy returns within 14 days of receiving your item. Certain custom items and sale items are excluded from this. 

If you have any problems or questions please contact us: xohanalei@gmail.com